Effective date: 2017/12/21
The use of data collected through our Service shall be limited to the purpose of providing the service for which the Client has engaged Medtep. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S. based third party dispute resolution provider (free of charge) here.
Medtep complies with the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. Medtep has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Medtep’s certification, please visit http://www.export.gov/safeharbor/.
Medtep participates and has certified its compliance with the EU-U.S. Privacy Shield Framework. Medtep is committed to subjecting all personal data received from the European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
Medtep is responsible for the processing of data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Medtep complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to the personal data received or transferred pursuant to the Privacy Shield Framework, Medtep is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Medtep may be required to disclose personal data in response to lawful requests by public authorities, including to meet the national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
This paragraph applies only if you’re accessing our Medtep Professionals Services. The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) defines policies, procedures and guidelines for maintaining the privacy and security of individually identifiable health information. You understand and agree that it is your responsibility to ensure your compliance with HIPAA and other applicable laws. Where we are required by law to be subject to a business associate agreement (“BAA”) to work with you and your patients, the BAA here https://www.medtep.com/legal/internet-services/medtep-professionals/baa will apply. It will not apply unless explicitly required by law. You should seek professional legal advice regarding your compliance with HIPAA and other applicable laws; Medtep does not assume any responsibility or liability for any damages resulting from your failure to do so.
The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from a child under 13 without obtaining verifiable consent from that child’s parent or guardian (“Parental Consent”), except for the limited amount of personally identifiable information we need to collect in order to obtain Parental Consent (“Required Information”). Until we have received Parental Consent, we will only use Required Information for the purpose of obtaining Parental Consent. If you are a child under 13, please do not attempt to send any personal information about yourself to us before we obtain Parental Consent, except for the Required Information in the context of the Parental Consent process. If you believe that a child under 13 has provided us with personal information (beyond the Required Information) without our obtaining Parental Consent, please contact us at [email protected] or call us at +1 (650) 2784-443.
If we make material changes to how we use Personal Information collected from children under 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.
We receive and store any information you, your child, or your healthcare partners knowingly provide to us. For example, we may collect Personal Information such as name, email address, parent’s email address, phone number, parent’s phone number, mailing address, affiliated organizations, gender, age, weight, height, photograph, and health and well-being related information (including, without limitation, health-related records, results, data, or information you or your healthcare partners provide to us). Certain information may be required to register with us or to take advantage of some of our features. When you download and use our mobile application, we automatically collect data on the type of device you use, operating system version, and the device identifier (or “UDID”). We may ask you for, access or track location based data from your mobile while downloading or using our mobile apps or services for the purposes of providing our services to you. You may opt-out of having your location information used by turning it off at the device level. We may occasionally send you push notifications through our mobile applications to send you information about your medication, alerts, reminders or other information you setup that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive promotional or newsletter communications from us, please indicate your preference by following the unsubscribe link in our communications or contacting us here [email protected]
We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your internet protocol (IP) address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data and the page or feature you requested. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you.
“Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. Technologies such as: cookies, beacons and scripts are used by Medtep and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic data about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.
Medtep informs you that this website uses the following cookies, owned by us or by third parties, with the following objectives:
|IP address, computer and connection information||Analytics||https://google.com/intl/en/policies/privacy/|
|New Relic||Performance Data||Service provider||http://newrelic.com/privacy|
|DoubleClick by Google||Demographic and analytics data||Analytics||https://google.com/intl/en/policies/privacy/|
|Single sign on data (over13 users)||Single Sign on||https://www.facebook.com/about/privacy|
|CloudFare||Performance Data||Service provider||https://www.cloudflare.com/security-policy/|
If you have any inquiries regarding our partner’s privacy practices or how they use your child’s personal information, please contact us directly at [email protected]
By using cookies, the platform is able to recognize, for instance, the users that have a specific area, section or service reserved exclusively for them without having to register every time into the application. Cookies also are used to analyze parameters of traffic and usage and to control the progress and number of visits of a user.
To fully use the Services, it may be necessary to enable the use of “Session Storage” and “Local Storage”. At any time, you may withdraw consent to the use of “Session Storage” and “Local Storage”, refusing to use them and accepting that the functionalities of the Services may be limited. You may block or delete the use of “Session Storage” and “Local Storage” on your computer through your browser settings.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within the mobile application.
We do not rent or sell Personal Information in personally identifiable form to anyone, provided certain Personal Information may be transferred in connection with business transfers, as described below. Parent’s have the right to consent to the collection and use of Personal Information from their child without also consenting to its disclosure to Third Parties as we do not share your child’s personal information with third parties. We may share Personal Information with third parties only as described in this section:
Information that’s no longer personally identifiable. We may anonymize Personal Information so that no person is individually identified, and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage information to a partner in a manner that would identify someone personally, as an individual.
Affiliated Businesses. In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
User Profiles and Submissions. Certain user profile information, including your name, location, and any content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our Services (for example, sharing information with your healthcare partners). Your account privacy settings may allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others. Please remember that any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in forums, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users if and when you send messages or comments through the Services and other users can contact you through messages and comments.
Business Transfers. We may choose to buy or sell assets, and may share and/or transfer certain customer information in connection with such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party. In this event, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. When you enter sensitive information (such as a credit card number) on our order forms or login credentials on our Service login, we encrypt the transmission of that information using secure socket layer technology (SSL).
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. If you have any questions about security on our Web site, you can contact us at [email protected]
Upon request Medtep will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at [email protected], go to the edit profile section of your Account.
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us name, email address, phone number, mailing address, affiliated organizations, gender, age, weight, height, photograph, and health and well-being related information (including, without limitation, health-related records, results, data, or information you or your healthcare partners provide to us) or you may also contact us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected]
If you are a parent or guardian of a user of our Services who is under 13, you may contact us at any time to ask that (a) we stop collecting Personal Information from such user, and (b) we delete any Personal Information already collected from such user and refuse further collection and use of such information. Please note that the terms regarding deleted data outlined below in “What choices do I have?” also apply to deleted Personal Information from children under 13.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: [email protected]
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by emailing us at [email protected]
We will retain yours or your child’s information for as long as an account is active or as needed to provide services. We will retain and use the information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Some information may remain in our records after deletion. We may use any aggregated data derived from or incorporating Personal Information after you update or delete it, but not in a manner that would identify someone personally.
We display personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
You can log in to our platforms using your login information from other providers. This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our login form. Services like Google or Facebook give you the option to post data about your activities on this Website to your profile page to share with others within your network.
Information Related to Data Collected for our Clients:
Access and Retention of Data Controlled by our Clients:
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to [email protected] or via postal mail at 1540 Market Street, Suite 100, 94102 San Francisco CA, United States, and we will try to resolve your concerns.